Sunday, May 7, 2017

HP external keyboard wont work when user boots up laptop

I have a user who has an external hp keyboard plugged into a hp laptop. When she boots up the laptop and comes on to the windows login screen the external keyboard does not work and she has to log in via the laptop keyboard.
Once she has logged in the external keyboard starts working?


Is this an issue with the usb port not coming to life until you have logged in?


Any help would be appreciated

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