Thursday, May 16, 2019

windows 10 - Bluescreen after sleep caused by asmthub3


Regularly my PC crashes (BSOD) after waking up from sleep.


My PC: Windows 10 Pro 64bit, ASUS Z170-A, i5-6600, 8GB RAM DDR4


The shown error event is: DRIVER_POWER_STATE_FAILURE


The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009f (0x0000000000000003, 0xffffe001f86d0cd0, 0xfffff801b9d7b890, 0xffffe001f86e7ab0). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: f06fbd30-550c-40f5-ae3c-4299480d7ce9.


I loaded the memory.dmp with the tool WinDebug and it indicates the probable cause is asmthub3.sys.


This driver seems to be for the USB-3 hub integrated on my ASUS board.
Now I have updated several times different versions of this driver, but the problem remains. ASUS support is unable to help and ASmedia is not responding.


Has anyone seen anything similar or any suggestion on how to find a workaround to avoid the bluescreen, other than disabling sleep mode?


Kind regards


Jan


Answer



Since Windows 8, Microsoft includes a generic USB 3.0 driver, so there is no need to install 3rd party drivers (only if the generic driver doesn't support the chip like old Fresco Logic 1000 chips). So go to device manager


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and uninstall the ASmedia devices


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and install the default Windows drivers (shows up as (Microsoft) at the end)


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