Sunday, January 21, 2018

Windows 10 File Explorer crashes when I want to open the Control Panel


I am having problems trying to copy and paste files in Windows 10 and I can't open the control panel. I am getting the following error message:



Windows Explorer has stopped working
Windows is checking for a solution for the problem



And a few moments later..



Windows Explore is restarting



But after that the error is not resolved.


Here is the error log message from the Event Viewer:



Faulting application name: explorer.exe, version: 6.2.10586.589, time
stamp: 0x57cf9743
Faulting module name: shellex.dll, version:
16.0.0.694, time stamp: 0x56cc98f5

Exception code: 0xc0000005

Fault offset: 0x0000000000007f3b

Faulting process ID: 0x%9

Faulting application start time: 0x%10

Faulting application path: %11

Faulting module path: %12

Report ID: %13

Faulting package full name: %14
Faulting package-relative application ID: %15



I think this problem began when I upgraded Kaspersky.


Answer



The file shellex.dll crashes your explorer:


Faulting module name: shellex.dll, version: 16.0.0.694, time stamp: 0x56cc98f5

Doing a google search shows that the file is indeed part of Kaspersky. Look again for a new update.


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