Monday, November 13, 2017

64 bit - Why won't a new 64-bit Windows 7 laptop start a setup.exe file?


I'm helping someone set up their new 64-bit Acer Aspire One Netbook and have set everything up perfectly except the HP OfficeJet 4500 Wireless printer. The problem is I can't get the setup.exe file to work:



  • put install CD in, double-clicked on setup.exe, nothing happened

  • copied CD contents to hard drive, double-clicked on setup.exe, nothing happened

  • downloaded newest driver from HP website, double-clicked setup.exe, nothing happened

  • did right-click, run as administrator, nothing happened

  • (put CD in another computer (32-bit Windows XP), double-clicked on setup.exe, worked fine)

  • (other setup.exe files work fine)


How can I get this setup.exe file to execute on this computer?


Answer



Download the appropriate W7 64bit driver from here, see it it will execute and install.


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