Monday, October 23, 2017

windows 7 - system properties/explorer crashing - ntdll.dll

Every time I open System Properties explorer crashes. I'm working on getting Windbg to get a better reason behind it but here is the Event Viewer log for now.



Faulting application name: explorer.exe, version: 6.1.7601.23537, time stamp: 0x57c44efe
Faulting module name: ntdll.dll, version: 6.1.7601.23915, time stamp: 0x59b94ee4
Exception code: 0xc0000374
Fault offset: 0x00000000000bf3e2
Faulting process id: 0x1218
Faulting application start time: 0x01d353bbc088d711
Faulting application path: C:\Windows\explorer.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 0f8b0361-bfaf-11e7-a61c-101f74c6c2a1



Here is a link to the "Report.wer" Whatever that is.


I just checked the event viewer again and ntdll.dll has been causing problems with not only explorer but "DllHost.exe", "Fuel.Service.exe"(AMD Graphics related) and "HPSFUpdater.exe" Other than that I've been having this error about my Bluetooth adapter that could be related



Faulting application name: CsrBtOBEXService.exe, version: 2.1.63.0, time stamp: 0x4f68683b
Faulting module name: CsrBtOBEXService.exe, version: 2.1.63.0, time stamp: 0x4f68683b
Exception code: 0xc0000005
Fault offset: 0x0000000000006f58
Faulting process id: 0x6ac
Faulting application start time: 0x01d35049edb6d03b
Faulting application path: C:\Program Files\CSR\CSR Harmony Wireless Software Stack\CsrBtOBEXService.exe
Faulting module path: C:\Program Files\CSR\CSR Harmony Wireless Software Stack\CsrBtOBEXService.exe
Report Id: 85cedec4-bc54-11e7-85a6-101f74c6c2a1



I have tried sfc scan and chkdsk and didn't do anything.


Any help would be greatly appreciated. Thank you.


P.S. I just found out I can't even download the Windbg because ntdll.dll won't let me install Visual Studio!

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