unresponsive - Surface Pro 4 Keyboard not working

The keyboard just isn't working. I've reset it like 10 times trying to get it to work. I've been doing the "Power On and Volume Up" technique but that just doesn't seem to be working. However, when I see that screen (The One when I press Power On and Volume Up) the keyboard works perfectly. But the moment I shut it down or press restart on that screen I get back to the home screen and the keyboard still doesn't work. (Not sure if this helps but Caps lock isn't lighting up when I pressing it, but the Function key DOES light up when pressed). There could be a good chance the way I'm doing the technique is wrong but I feel like I'm following it exactly like the semi-vague three step solutions have been showing online.