I bought an Acer Aspire 5742Z recently and after about two weeks a few of the keys on the keyboard just stopped responding - I've plugged in an external keyboard and all keys work fine which would appear to rule out a software issue
I've removed the caps of the keys and cleaned around the rubber cup but even pushing the rubber cups directly doesn't work
I read a few of the answers to similar questions on here and searched Google countless times but most people suggest the keys just burned out with age or whatever but it happened two weeks from new.
Anybody have any idea what's going on? And/or how I can fix it?
Answer
As the laptop is only 2 weeks old you should get the keyboard replaced under warranty. You've already ruled the chance of it being a software issue, and you've cleaned. This leaves a switch or connection issue, both of which would require the keyboard be replaced. As this is a new laptop, I'd definitely get warranty service, or service from the store you purchased it from to resolve the issue.
No comments:
Post a Comment