Monday, December 19, 2016

How do I prevent Windows 8 File Explorer from regularly crashing (about every 10 Minutes)?



Windows 8 File Explorer is crashing constantly, about every 10 minutes. How do I find the source of the problem?



It is very difficult to work with that. It happens in the background, when I'm not even using it. It restarts itself, but sometimes it takes the task bar with it, and takes 1m+ to restart. I have all Windows updates.



I'm not sure if it's relevant, but I have quite a few Explorer extensions, like TortoiseGit, SkyDrive, DropBox, etc.




Found this in the event log. I opened the dialog, and clicked "Event Log Online Help", but it only took me to a 404 error at technet.microsoft.com.



http://pastie.org/6466388



The event mentioned Action Center. I opened it and it said to update my graphics driver, which I already did, and said 3+ items are starting at startup, which I'm ok with right now since the computer is so new and so fast.



I disabled EVERY non-Microsoft extension with ShelExView and it STILL locks up/crashes!



Update: Even after Windows update, and disabling most every extension (including Dropbox, Skydrive, Google), it still locks up.



Answer



From what I can see from the dump, is that DropboxExt64_17.dll causes the crash.



STACK_TEXT:  
00000000`0e620000 00000000`00000000 : ntdll!RtlReportCriticalFailure+0x89
00000000`0e95a1b0 00000000`00000000 : ntdll!RtlpLogHeapFailure+0xa4
00000000`00000060 00000000`00000000 : ntdll! ?? ::FNODOBFM::`string'+0x1fddb
00000000`00000000 00000000`00000000 : ntdll!RtlAllocateHeap+0xfa
00000000`0cc4dc48 00000000`6530cb87 msvcr90!malloc+0x5b
00000000`0cc4dc78 00000000`651fc0b4 msvcp90!std::basic_string,std::allocator >::assign+0x90

00000000`0cc4dc80 00000000`0ea0ae38
00000000`0cc4dcb8 00000000`651ffafb msvcp90!std::basic_string,std::allocator >::basic_string,std::allocator >+0x27
00000000`0cc4dce0 00000000`0dc2e1e0
00000000`0cc4dce8 000007ff`2fcdd9ee DropboxExt64_17+0xd9ee
00000000`0cc4dd10 00000000`00000000
00000000`0cc4dd18 000007ff`2fcdd9a4 DropboxExt64_17+0xd9a4
00000000`0cc4dd20 00000000`0ea0ae38

Loaded symbol image file: DropboxExt64.17.dll
Image path: C:\Users\Chloe\AppData\Roaming\Dropbox\bin\DropboxExt64.17.dll

Image name: DropboxExt64.17.dll
Timestamp: Thu Oct 04 23:42:34 2012


Report this to the dropbox team so that they can fix it. In the meantime, use ShellExView to disable the Dropbox-ShellExtensions.



// Edit. I also see that you use google drive. This is also known to causes Explorer crashes. Disable the sync icons in google drive if disabling Dropbox doesn't fix it.



00000000`0cc4e430  00000000`00000078
00000000`0cc4e438 00000000`6530cb87 msvcr90!malloc+0x5b

00000000`0cc4e440 00000000`00000000
00000000`0cc4e460 00000000`00000000
00000000`0cc4e468 000007ff`2fbd6bbc googledrivesync64+0x6bbc
00000000`0cc4e470 00000000`0e934410
00000000`0cc4e478 000007ff`2fbf6bd1 googledrivesync64+0x26bd1
00000000`0cc4e480 00000000`0e990000
00000000`0cc4e4b0 00000000`00000004
00000000`0cc4e4b8 000007ff`2fc33257 googledrivesync64+0x63257
00000000`0cc4e4c0 00000000`00000005


Loaded symbol image file: googledrivesync64.dll
Image path: C:\Program Files (x86)\Google\Drive\googledrivesync64.dll
Image name: googledrivesync64.dll
Timestamp: Tue Dec 18 04:48:28 2012


You also use SkyDrive:



Loaded symbol image file: SkyDriveShell64.dll
Image path: C:\Users\Chloe\AppData\Local\Microsoft\SkyDrive\17.0.2003.1112\amd64\SkyDriveShell64.dll

Image name: SkyDriveShell64.dll
Timestamp: Mon Nov 12 20:55:22 2012


It is not good to use so many registered tools in Explorer.


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