Our tech doesn't think it's a hardware failure and is planning to reinstall windows. I ran chkdsk and it didn't find anything, but I keep seeing other oddities. Examples below:
DSIM Error
C:\Windows\system32>dism /online /cleanup-image /scanhealth
Deployment Image Servicing and Management tool
Version: 6.3.9600.17031
Image Version: 6.3.9600.17031
[==========================100.0%==========================]
Error: 1117
The request could not be performed because of an I/O device error.
The DISM log file can be found at C:\Windows\Logs\DISM\dism.log
SFC Error
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found integrity violations. Details are included
in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not supported in
offline servicing scenarios.
Bitlocker Error
Again, a full CHKDSK on boot showed no errors. I haven't been a tech for a long time, but everything else makes it look like a hardware issue. How can I better determine if it is a hardware issue?
Answer
Before reinstalling windows or any other OS, in cases like yours you should check the response of smart.
S.M.A.R.T. (Self-Monitoring, Analysis and Reporting Technology; often written as SMART) is a monitoring system included in computer hard disk drives (HDDs) and solid-state drives (SSDs) that detects and reports on various indicators of drive reliability, with the intent of enabling the anticipation of hardware failures. [wikipedia]
If you want to remain generic in your learning, smartmontools is available for Windows, Linux, Mac, etc. Or, if you prefer a more cozy GUI, you can go with hdtune or any of the solutions proposed in the questions below.
For more info on the subject, check out these other SuperUser questions:
For a comparison of S.M.A.R.T. tools you can start from the wikipedia page about it
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