Monday, September 11, 2017

windows 10 - Quickbooks 2010 crashes when trying to register (or not register)

I've been running Quickbooks 2010 on Windows 10 for the last year with no problem. After this last Windows 10 update, however, I am no long able to open Quickbooks. It opens to the point where it asks me to register and then it crashes regardless whether I choose Register Now or Register Later. I have tried the following:



  1. Uninstalled and reinstalled QB with clean install, including using the Clean Install tool.

  2. Repaired the installation

  3. Re-registered QB in the registry using the reboot.bat tool in the QB folder.

  4. Ran sfc /scannow -- no errors found


The problem is not the data file because I get the same response whether opening the data file or a sample data file. I confirmed this by installing QB2010 on my laptop and the program registered successfully and opened the data file with no problems.


The application event logs show these errors:



An unexpected error has occured in "QuickBooks Pro 2010": Connection
Error:Invalid user ID or password


An unexpected error has occured in "QuickBooks Pro 2010": Connection
String:CON=QBConnectionPool-Probe-QB_data_engine_20; ;DBF=C:\Users[my
username]\Documents[data
filename].QBW;ENG=QB_data_engine_20;DBN=df443c5d1bab473882f50ceca47a343a


An unexpected error has occured in "QuickBooks Pro 2010":
DBConnPool::HandleConnectionError errorCode:-6069, dbCode:-103 from
file:'..\src\ConnPool.cpp' at line 1036 from
function:'DBMgr::DBConnPool::init'


An unexpected error has occured in "QuickBooks Pro 2010": QuickBooks
has experienced a problem and must be shut down.


Faulting application name: qbw32.exe, version: 20.0.4017.807, time
stamp: 0x510c5e5f Faulting module name: KERNELBASE.dll, version:
10.0.14393.187, time stamp: 0x57cf98b1 Exception code: 0xc000041d Fault offset: 0x000d96c2 Faulting process id: 0x3c04 Faulting
application start time: 0x01d216bdb77c11e8 Faulting application path:
C:\Program Files (x86)\Intuit\QuickBooks 2010\qbw32.exe Faulting
module path: C:\Windows\System32\KERNELBASE.dll Report Id:
bc8ee4f4-5ce5-4b18-a9a6-04833222760f Faulting package full name:
Faulting package-relative application ID:


An unexpected error has occured in "QuickBooks Pro 2010":
DBConnPool::HandleConnectionError errorCode:-6069, dbCode:-103 from
file:'..\src\ConnPool.cpp' at line 1036 from
function:'DBMgr::DBConnPool::init'



How can I fix this?

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